log 7

This support material is for novice experienced and technicals.
Q1.
Cannot get Excel to load the spreadsheet developed at home over the weekend. Urgent as need to prepare report for company auditors.

A1.IF you created spreadsheet by using the Microsoft Excel 2007, you will not be able to open the spreadsheet by using the Microsoft Excel 2003. But if you created your spreadsheet by using the Microsoft Excel 2003 you can use Excel 2007 to open it.

Q2.Cannot log into system

A2. If you can not log into the system you have to make sure you are typed in the correct user name and password, also check the Caps Lock. If you can not log in you have to go the MITS to change your password. If you are new to the company you have to go the MITS to create your accont.

Q3.Cannot make orders print off.

A3.You can cancel the order from printer.
you can access this link, it will give you some ideas:http://support.microsoft.com/kb/946737

Q4.Cannot access orders list from new machine installed last week, cannot even find database package.

A4.you may not install the software package, you have to install the software package first.

Q5.Mouse keeps jumping then screen locks out, trying to print out college assignment finished at home last night, screen displays message ‘Gotcha’.

A5. someone has hacked your computer, you have to make sure you have installed the firewall.

Q6.Keep getting message ‘Normal.dot cannot be saved’ when using the templates on the word processor.

A6.Save the file using a name other than Normal.dot (for example, NewFile.dot). If you want to use this file as your new Normal.dot, you will have to rename your existing Normal.dot first, and then rename NewFile.dot to Normal.dot.

Q7.Got new piece of design software that needs installing on machine and making compatible with printer.

A7. All the software will compatible with the printer. May be your software does not have the print function, or may be you haven't install the driver for the printer.

Q8.Went to check orders list and screen went ‘pop’ with a nasty smell.

A8. The screen has burned, you have to make sure you are not eating and drinking in the computer room and also you have to keep the room dry.

Q9.Need access to documents stored on Fredya’s machine but her machine won’t get past boot up stage.

A9. There are many ways will cause this problem, you can read what does it saying on the screen.
This link will help you:http://kb.iu.edu/data/aelm.html



In log 7 there are many different problem I used the information form may colleagues with specialist expertise, knowledge base and technical forums to help me solve those problems.