Log2

This suport material is for novice.

Here is a tutorial can help you to print all the work sheet on one page: http://office.microsoft.com/training/training.aspx?AssetID=RC012318411033

If you do not have time to learn the tutorial you can use other ways to present your information, you can use a projector, memory stick, CD/DVDs or take your laptop to the meeting.

You can use projector to show your information can let every one read it together and you can explain at same time.To use memory sticks can save a lot of time at meeting rooms definitely have a smart board and computer so you can display your information on the smart board.To use CD/DVDs can give a copy to every one one the meeting so they can review your information at any times.

I used the information from Microsoft.com to help me to solve the problem. Also I viewed the technical forums and asked my colleagues with specialist expertise to help me solve this problem. The data is valued because
I used it by myself.
http://office.microsoft.com/training/training.aspx?AssetID=RC012318411033

Log 1

This suport material is for novice.

Few students are join to my class for days and are left handed. They likes to hold mouse with their left hand and reverse the mouse buttons. but most of them don't know how to reverse the mouse buttons .

Now i will explain how to reverse the mouse buttons step by steps:

1.click Start
2.open Control Panel
3.change to Switch to category view
4.double click mouse
5.select the tick box under the button configuration
6.click OK

Now you have reverse the mouse buttons.

I used the information from Microsoft.com to help me to solve the problem. Also I viewed the technical forums and asked my colleagues with specialist expertise to help me solve this problem. The data is valued because
I used it by myself.
http://office.microsoft.com/training/training.aspx?AssetID=RC012318411033

log 4

This support material is for people who experienced.

Judith Skeen is the receptionist at BDC, she uses the same computer applications everyday for her job.

She likes word, Excel and internet Explorer opens when she logs in to the computer.

To solve this problem you have to flow the step by step :
1.click start
2.click run
3.type in " shell: startup"

4.copy and paste the software you like to startup when you logs in the computer automatically.

I used the information from my colleagues which is having specialist expertise to help me solve this problem. The information is valid because it is working on my computer.

log 7

This support material is for novice experienced and technicals.
Q1.
Cannot get Excel to load the spreadsheet developed at home over the weekend. Urgent as need to prepare report for company auditors.

A1.IF you created spreadsheet by using the Microsoft Excel 2007, you will not be able to open the spreadsheet by using the Microsoft Excel 2003. But if you created your spreadsheet by using the Microsoft Excel 2003 you can use Excel 2007 to open it.

Q2.Cannot log into system

A2. If you can not log into the system you have to make sure you are typed in the correct user name and password, also check the Caps Lock. If you can not log in you have to go the MITS to change your password. If you are new to the company you have to go the MITS to create your accont.

Q3.Cannot make orders print off.

A3.You can cancel the order from printer.
you can access this link, it will give you some ideas:http://support.microsoft.com/kb/946737

Q4.Cannot access orders list from new machine installed last week, cannot even find database package.

A4.you may not install the software package, you have to install the software package first.

Q5.Mouse keeps jumping then screen locks out, trying to print out college assignment finished at home last night, screen displays message ‘Gotcha’.

A5. someone has hacked your computer, you have to make sure you have installed the firewall.

Q6.Keep getting message ‘Normal.dot cannot be saved’ when using the templates on the word processor.

A6.Save the file using a name other than Normal.dot (for example, NewFile.dot). If you want to use this file as your new Normal.dot, you will have to rename your existing Normal.dot first, and then rename NewFile.dot to Normal.dot.

Q7.Got new piece of design software that needs installing on machine and making compatible with printer.

A7. All the software will compatible with the printer. May be your software does not have the print function, or may be you haven't install the driver for the printer.

Q8.Went to check orders list and screen went ‘pop’ with a nasty smell.

A8. The screen has burned, you have to make sure you are not eating and drinking in the computer room and also you have to keep the room dry.

Q9.Need access to documents stored on Fredya’s machine but her machine won’t get past boot up stage.

A9. There are many ways will cause this problem, you can read what does it saying on the screen.
This link will help you:http://kb.iu.edu/data/aelm.html



In log 7 there are many different problem I used the information form may colleagues with specialist expertise, knowledge base and technical forums to help me solve those problems.

Log6

This support material is for IT technical.
step 1:
Start -> Run -> type in CMD -> press run
Dos window will jump out.

type in 'DIR L:\ /b >L:\listfile.txt' - Without Quotes


step 2:

you will find the listfile.txt in your computer L drive, right click it-open with- if there are no excel click more fin excel. use excel open the listfile. txt

step 3:



To format the work book you can:
put a title
Double click the gap between A and B to expand the cells to the correct length.
save the workbook


I used the information form the technical forums to help me solve this problem. The information is valid because I used it on my computer.
There is some of useful link can help you to solve this problem:
http://www.sandboxie.com/phpbb/viewtopic.php?t=7703

Log 5

This support material is for IT technical.
To let your computer open solitaire for you automatically at 12:05 you have to follow the step by steps:



step 1 : click start-all program-Accessories-system tools- Scheduled Tasks

step 2: double click "Add scheduled task"

















step 3:




click next and select the program you like to run, if it is not in the application you can click browse then find the program in your computer.




step 4:
click next you can select it runs every day or once a week.



step 5:
you can set the time you wants this program start.




step 6:
set a password for this program, you have to type in the password otherwise the program will not run.



step 7:
click finish.
the program will run.




I used the information form technical forums to help me solve this problem also I used the information form Microsoft.com to solve this problem. The information is valid because compare them together they are very smaller.

Blog 3

This suport material is for novice.
Do you always want to look back at the conversations you have had with other people, or protect your children from MSN. If you do plz follow the instruction:

step 1:
selecting your name at the top of the main window, and choosing options at the bottom of the list
















step2: select the Messages tab

step 3:

select the "Automatically keep a history of my conversation" check box.


step 4:
click the browse button to select the place where you wants to save your message history


step 5: click the OK button to finish


if you wants to view your conversation history you can go the the file you selcet in step 4 to find it. MSN will save all the conversation history automatacally, if you wants to print out you can select file than click print.

I used the Help canter (FAQs) from the MSN home page, also I view the information form the technical forums to help me solve this problem. The data is valid because it is form the MSN home page. http://explore.live.com/windows-live-help-center